NOSC Supervisor

Location: Reston
Posted on: June 23, 2025

Job Description:

Inmarsat Government is a wholly owned subsidiary of Viasat, Inc., responsible for the organization’s leadership position in the U.S. government market. It is headquartered in Reston, VA, with network assets and operations around the globe. Inmarsat Government provides its services and products in accordance with a system that is registered to ISO 9001:2015. Inmarsat Government, a Viasat, company continues to deliver the world’s most advanced global, mobile satellite communication services to U.S. defense, intelligence, homeland security, public safety and civilian agencies, with highly reliable, secure and affordable connectivity. Built with government users in mind, Inmarsat Government solutions provide resilient, flexible capabilities to complement government satellite resources, anytime, anywhere. Leveraging an industry-leading scalable, multi-band network infrastructure, Inmarsat Government offers a suite of managed network services and end-to-end communication solutions to support users on land, at sea and in the air, even in the world’s most remote regions. Primary Purpose of the Position: The Network Operations Center (NOC) Supervisor oversees the daily activities of the Network Operations Security Center (NOSC), ensuring optimal service availability, product reliability, and high-quality support for both internal and external stakeholders. This role combines hands-on technical involvement with leadership responsibilities, including shift supervision, staff mentoring, escalation management, and continuous improvement of operational processes. Key responsibilities include services commissioning and activation, real-time network monitoring, fault detection and resolution, issue escalation and tracking, and centralized communication of network problems. The scope covers all aspects of IP, VoIP, and RF Satellite systems, including data, voice, and video services. Required Skills and Knowledge: · Supervise a team of NOC technicians across rotating shifts · Monitor shift performance and ensure SLA and KPI adherence · Provide technical escalation and hands-on support for complex RF/IP issues · Conduct shift turnovers and ensure accurate documentation and ticket management · Perform proactive terrestrial and RF network monitoring, fault isolation, diagnostics, and repair · Oversee service restoration and ensure timely updates in the ticketing system · Ensure team members utilize integrated network administration tools effectively · Support all network changes including new commissioning, activations, upgrades, and deactivations · Maintain high standards in documenting all problem reports and NOSC activities · Provide in-depth technical guidance and field support via phone and email · Coordinate escalations with engineering teams and senior leadership · Meet or exceed call management performance metrics · Track and report on network operating metrics, fault management, and performance trends · Carry out periodic spot checks on NOSC responsibilities to ensure consistency in line with network and customer SLA requirements · Identify training needs and coach NOC Specialists · Assist in staffing plans, on-boarding, and evaluations · Support special projects and provide input on NOSC process improvements Skills and Knowledge: · Proven expertise in Level I/II troubleshooting for RF and IP-based systems · Strong leadership abilities with experience in team coordination and support · Advanced communication skills, including effective escalation management with internal teams and external partners · Proficient in Windows Domain environments, including Active Directory, DNS, Telnet, DHCP, FTP, and SSL · In-depth knowledge of TCP/IP networking principles and practices · Hands-on experience with iDirect platforms (iBuilder, iMonitor), SolarWinds, ServiceNow, Splunk and SatMonics · Familiarity with VSAT systems and auto-acquiring antenna technologies · Skilled in VoIP configuration, deployment, and troubleshooting · Knowledge of Teleport Earth Station operations, including vendor coordination · Practical experience with MPLS, IPSEC, BGP, and OSPF networking protocols Qualifications: B.S in Electrical Engineering (BSEE), Computer Science (BSCS), or equivalent professional experience · Minimum of 5 years of hands-on experience in Network Operations or Field Support · 2 to 4 years of experience in a Team Lead or Supervisory role · Demonstrated ability to lead, coach, and develop technical teams · Strong written and verbal communication skills · Customer-focused mindset with a commitment to service excellence · Proven ability to manage multiple priorities in a dynamic, fast-paced environment · Familiarity with call management and ticketing systems · Flexibility to work various shifts, including evenings and nights Required Clearance: · US Government TS Clearance is required Inmarsat Government is an Equal Opportunity Employer

Keywords: , Franconia , NOSC Supervisor, IT / Software / Systems , Reston, Virginia