Controls Service Specialist - Power & Energy
Location: Manassas
Posted on: June 23, 2025
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Job Description:
Job Title: Controls Service Specialist Work Location: Manassas,
VA Duration: Full time Education/Experience Required: Proven track
record as a Service Specialist and experience in service and
support operations Associate's Degree in approved mechanical or
electrical program, or proper background as determined by interview
Job Description & Responsibilities: Service Specialists are
primarily responsible for various service and support functions
around the clock across multiple client accounts. This role
typically involves implementation, maintenance, and enhancement of
control systems. Service and Support Perform regular inspections,
maintenance, and software updates of control systems Identify and
address system malfunctions or inefficiencies promptly Implement
system upgrades and enhancements to improve efficiency and
performance Continuously monitor service and support channels,
including phone lines, email, chat, and ticketing systems Track
service metrics, performance indicators, and key performance
indicators (KPIs) to identify issues and trends Respond to
incidents, outages, and service disruptions promptly Manage shift
schedules and workload distribution to meet service demands and
effectively ensure 24/7 coverage Act as a point of contact for
escalated issues and complex customer inquiries Collaborate with
technical teams to resolve critical incidents quickly and
efficiently Develop incident response protocols and ensure they are
followed Instrumentation & Electrical Design Create instrument
lists by examining P&ID drawings Compile submittal and
procurement documentation for controls and instrument hardware
Provide technical support for panel fabrication technicians Inspect
completed control enclosures System Design and Configuration
Participate in customer design review meetings Assemble development
system using project hardware and computers Configure user
interface and HMI screens Configure DDC, PLC and/or DCS control
algorithms Draft system documentation from templates Assist is
customer demonstrations and acceptance testing Configure networks
to interface with equipment. Onsite System Startup Works in a
supervised role and/or with a team at a customer site Install
project software and configuration onto site systems Participate in
point-to-point loop checks Perform instrumentation and software
calibration and tuning Participate in functional tests of all
systems Troubleshoot installation discrepancies Program field
modifications as required Assist with developing commissioning test
plans and documentation updates/redlines Assist with developing
training documentation/presentation on operations and maintenance
of system Working Conditions The role requires travel to different
facilities for installation, maintenance, or troubleshooting. May
include working in shifts, including nights, weekends, and holidays
to ensure 24/7 coverage. Skills & Qualifications: Technical
Experience (One or more of the following technologies) Controls
Experience: Tridium: Niagara N4 Distech: Experience with BACnet and
LON Distech controllers, Eclypse Controllers Johnson Controls:
Facility Explorer or Metasys controllers Siemens: Experienced with
Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or
Insight Rockwell: FactoryTalk Suite, RS Logix/Studio 5000,
familiarity with PlantPAx DCS Other useful technologies include:
Scripting languages (VBA, Python, etc.) Knowledge of Kepware OPC
server, ThinManager, VMware is preferred. HVAC Experience
Preferred: Basic understanding of HVAC systems in large building
automation systems. Understanding of sequence of operations and
P&IDs for HVAC and plant utilities. Experience with functional
testing, including the ability to create, maintain, and execute
test plans. Experience with specifying instrumentation and control
valves for HVAC systems For more information or to view other
opportunities, visit us at www.paladininc.com. Paladin Consulting
is an EEOC employer.
Keywords: , Franconia , Controls Service Specialist - Power & Energy, IT / Software / Systems , Manassas, Virginia
