ACTR - IT Support with Secret Clearance

Company: Mindbank Consulting Group, LLC
Location: Arlington
Posted on: April 22, 2024

Job Description:

Mindbank Consulting Group has an immediate need for an Assistant Contract Technical Representative (ACTR ) Help Desk Specialist with an active DoD Secret clearance. This is a long-term contract and is 100% onsite in Arlington, Virginia.

Our client will interview and make offers to qualified candidates in a very timely fashion! If you have experience - and enjoy - providing stellar customer support and possess an active Secret clearance, please consider applying for this opportunity today. You will work in a cohesive, well-managed group of other support professionals providing technical support on a highly visible Navy contract. This position pays up to $80,000 depending on each candidate's skills and experience .


Assistant Contract Technical Representative ( ACTR ) Help Desk Specialist Responsibilities : Have you done this kind of work before?

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• Provide IT support to the Department of Navy. .
  
• Monitoring, reviewing, interpreting, evaluating and reporting on technical aspects of the Navy Marine Corp Internet (NMCI) operation.
  
• Provide the interface between technical aspects of NMCI and the operational requirements of the command.
  
• Assists customers with ordering, analysis, evaluation and preparation of recommendations for improvements, optimization, developments and/or maintenance of NMCI/CosC/NGEN/NGEN-R services.
  
• Operates as the liaison between the technical development team and multiple business units across the client organization.
  
• Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues.
  
• Develops, interprets, plans, and applies policy, process, procedure, and strategy in the delivery of multi-discipline IT services required to achieve data and system integration/interoperability supporting OPNAV.
  
• Maintains current knowledge of client systems and subsequent upgrades or changes.
  
• Provides technical support for program personnel in various locations who have NMCI assets and peripherals.
  
• Provides government approved brief on security responsibilities to OPNAV Staff.
  
• Determines and orders NGEN/NMCI service requirements for new personnel.
  
• Transfers existing or creates new NGEN/NMCI user accounts, ensures user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM).
  
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  Assistant Contract Technical Representative ( ACTR ) Help Desk Specialist Qualifications : Please make sure your resume reflects the following skills and experience required for this position. (Do NOT worry about any one-page-resume myths!)
  
  
  Candidates MUST have the following:
  
  
  
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  • An ACTIVE Secret Clearance.
    
  • Five (5) years of experience in Information Technology field, especially technical support.
    
  • Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
    
  • Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.
    
  • Experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering, and tracking system is a plus.
    
    
    

Keywords: Mindbank Consulting Group, LLC, Franconia , ACTR - IT Support with Secret Clearance, Other , Arlington, Virginia