IS Support Specialist - 32 hours per week

Company: The Common Market
Location: Frederick
Posted on: February 17, 2026

Job Description:

Job Description Job Description Description: DUTIES & RESPONSIBILITIES Provides help desk support and technical assistance in the absence of the Information Systems Manager. Assists Information systems Manager in addressing a wide variety of user issues, including software problems, hardware failures and network issues. Assists in network management, software development, and database administration. Assists in creating and maintaining user accounts and information and managing data and secured files. Maintains computer file system to ensure that all merchandise is ringing at the correct price, into the correct department, and correctly for the purposes of food stamp ability and taxability. Maintains a system that ensures all merchandise is properly tagged so customers can clearly understand the price. Ensure that store price signage standards are maintained. Perform scan audits according to schedule. Maintains a system that ensures all store personnel inform the Scanning Coordinator regarding pricing problems, tagging problems, or items not building to the scanning file. Informs Store Manager and General Manager of any problem regarding pricing and signage. Manage the following reports on a monthly basis and distribute to staff: cost plus file, select file and Albert’s. Ensures that all store personnel are informed of changes or new procedures regarding pricing and signing. Manages outside vendor files, as necessary. Helps with inventory deploying equipment, troubleshooting, and pulling reports. Runs movement reports on a monthly basis. Runs rolling movement reports monthly and maintain database of data for other reports (i.e., price changes). Creates Coop commitment files. Runs Co-op deals with IT. Acts as a back up to create signage files for promotions, process signs InDesign and deliver to staff. Pulls shrink reports. Runs SQL reports, as necessary. Creates employee discount cards. Enters and terminate new employees in Catapult. Reports data to NCG and SPINS as required by NCG contract. Assists Category Manager in pulling cost data, applying necessary pricing formulas, and confirming consistent and beneficial price points. Receives costs data and calculates appropriate retail price points that maintain desired margin patterns. Reviews current or past cost, margin, and price settings to verify consistent application of desired margin patterns. Assists in sales growth by ensuring pricing is set within competitive standards. Analyzes price points and margins; assesses application to confirm consistency in meeting performance and profit goals. Attends meetings and contributes in strategizing ideal price points to maintain sales growth and margin goals. Reviews invoices daily to verify pricing is set to accurately maintain margin goals. Enters, updates, and verifies pricing data in an existing internal database. Reviews and verifies data entered into database to ensure accuracy. Regularly generates file backups to ensure data is secure and protected. Interacts with vendors and wholesalers to negotiate and maintain equitable trade in alignment with the co-op’s principles and values. Develops and maintains positive vendor relations. Handles confidential information and exercises discretion in its dissemination. Remains abreast of the co-op’s progress in the areas of sales growth, pricing, and margin trends; regularly review and study relevant files and spreadsheets. Assists customers, as needed. Maintains a positive and friendly attitude towards all. Others duties as assigned. Requirements: REQUIRED KNOWLEDGE, SKILLS, & ABILITIES Associate’s degree in Computer Science, Information Technology, or similar field or equivalent experience. A minimum of one (1) year’s experience and familiarity with natural foods strongly preferred. Embodies co-op values through positivity and an eagerness to assist others and further the co-op’s ends; exemplifies the Code of Conduct and SHIP culture. Exhibits strong communication and interpersonal skills. Adapts to evolving co-op needs, conditions, and work responsibilities. Maintains composure in highly stressful or adverse situations. Manages own time, priorities, and resources to achieve goals. Receives feedback gracefully. Proficient in MS Office Suite, especially Word and Excel. ENVIRONMENTAL & PHYSICAL DEMANDS Ability to commute between both store locations, sometimes multiple times a day. Ability to stand or sit for long periods at a time. Ability to bend, stoop, reach, kneel, twist, and climb. Ability to lift 50 pounds unassisted. Flexibility to work weekends. Consistent and reliable access to transportation.

Keywords: The Common Market, Franconia , IS Support Specialist - 32 hours per week, IT / Software / Systems , Frederick, Virginia