Field Service Associate III (Semiconductor)

Company: Ebara Technologies
Location: Manassas
Posted on: June 1, 2025

Job Description:

Job DetailsLevel ExperiencedJob Location Manassas, VA - Manassas, VAPosition Type Full Time -Salary Range $34.00 - $42.00 HourlyTravel Percentage NegligibleJob Shift DayJob Category Installation - Maint - RepairDescription POSITION SUMMARY

Under general supervision, performs client-site servicing, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS

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• Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
  
• Ability to interpret operation manuals to determine the root cause of tool failures.
  
• Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using the customer's system.
  
• Perform preventive maintenance with little supervision.
  
• Ordering, expediting, and notifying customers or management when a product replacement is necessary.
  
• Diagnose mechanical, hardware, software,and systems failures using service maintenance checklists and protocols.
  
• Determines the most cost-effective repair/resolution to minimize customer downtime.
  
• Provides technical support to customers on operational or maintenance of system tools and/or equipment.
  
• Act as a customer contact on technical and service-related problems.
  
• Must be able to guide other field technicians and field service engineers.
  
• Train and mentor Field service associates at levels I-II-III.
  
• Assists in all functions required for the operations of the service center. Assist and/or provide service support to other customer sites as needed.
  
• Comply with Finesse training for proper maintenance of parts usage and transactions.
  
• Complies with EBARA's safety policies, including participation in and completion of all required safety training.
  
• Maintains a clean and safe working environment compliant with Ebara and customer safety policies.
  
• Performs other duties as assigned. (Non-Essential)
  
  Qualifications POSITION QUALIFICATIONS
  
  Competency Statement(s)
  
  
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  • The ability to lift 35 lbs.unassisted from the floor to waist level.
    
  • The ability to read and work from electrical and mechanical schematics and diagrams.
    
  • The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
    
  • The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
    
  • The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
    
  • The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
    
  • The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
    
    
    Education
    
    
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    • AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience.
      
      
      Experience
      
      
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      • Preferred: Six (6) to Ten (10) years of work-related experience, preferably in the semiconductor industry.
        
      • Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
        
      • Strong Customer Relations skills.
        
        
        SKILLS & ABILITIES
        
        
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        • Demonstrated ability to troubleshoot down to a component level.
          
        • Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
          
        • Strong time management skills. Self-starter.
          
        • Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
          
        • Demonstrated teamwork and organizational skills.
          
        • Demonstrated excellent written and oral communication skills.
          
        • Provide verification of a good driving record if servicing the customer off-site
          
          

Keywords: Ebara Technologies, Franconia , Field Service Associate III (Semiconductor), IT / Software / Systems , Manassas, Virginia