Guest Services Representative
Company: Mitags
Location: Linthicum Heights
Posted on: April 2, 2026
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Job Description:
Full-time Description At MCC, we are not just another hotel. We
are a culture and a closely knit team. We believe in respect for
our customers and our employees, in openness and honesty, and more
importantly, no drama! This is why many of our employees have been
on the team for 5, 10, 15 even over 20 years! There is no other
hotel and conference center like the Maritime Conference Center for
employee retention, providing a positive workplace experience, and
where customer come back again and again! Over 80% of our customer
base is repeat business. If hospitality is in your blood, you are
in the right place. But we have only two catches to land your next
best job ever – you must like to have fun and you have hotel front
desk experience. We want the best of the best for our customers and
our team. RESERVATIONS AND FRONT DESK Pre-block guest rooms based
on available floors. Assist with sales/upkeep of the retail outlet
Deliver VIP Welcome Amenities to guest rooms. Check guests in and
out and assign proper credentials Check to make sure all financial
data, customer information data, and proper forms of
payment/posting information is correct. Ensure that all relevant
information is blogged on the Front Desk Daily Shift Blog in MS
Teams. Take reservations over the phone Work with off-site hotels
during oversell conditions. Make certain front desk and front
office areas remain neat and tidy. Other duties as assigned.
Requirements DESIRED QUALIFICATIONS: Minimum 2 years Hotel Front
Desk Experience High School Diploma or equivalent. Comfortable with
Microsoft Office, Hospitality systems and POS systems. Ability to
lift packages up to 50 pounds. Ability to walk quickly, and for
long distances due to size of facility. Assist with guest private
functions as directed by OM. Strong interpersonal and communication
skills to be capable of providing quality service to hotel guests.
Personable and outgoing, pleasant phone demeanor. Excellent
customer service skills and ability to connect with guests
positively. Able to complete fire training and CPR courses.
Keywords: Mitags, Franconia , Guest Services Representative, Hospitality & Tourism , Linthicum Heights, Virginia
