Customer Service Officer

Company: Wesfarmers Chemicals, Energy & Fertilisers Limited
Location: Washington
Posted on: May 20, 2025

Job Description:

Join a vibrant, customer-focused, and collaborative team culture where every day brings new opportunities for fun and growth.
Begin your journey with a job, stay for a career.
We offer 6-month and 12-month fixed-term contracts with full-time rotating shifts between 8am - 5pm, Monday to Friday.
Enjoy exciting and comprehensive training designed to set you up for success.
Kleenheat has been providing energy solutions to homes and businesses across Western Australia and the Northern Territory for more than 60 years. We're a WA-born and bred company, part of the national Wesfarmers group.
We're committed to delivering energy for today's customers and tomorrow's opportunities, focusing on safe and reliable products and helpful customer service.
Our values include safety, accountability, integrity, collaboration, and customer focus. We believe our success is driven by our people.
About the role:
We are seeking diverse individuals who can work effectively both in a team environment and independently, with strong time management skills, interested in exploring new opportunities within this 6 or 12-month contract at our Murdoch office (relocating to Perth CBD at the end of 2025).
As a Customer Service Officer, you will be the first point of contact for new and existing customers, providing support and information on our natural gas product. You will have the opportunity to connect with customers, address their inquiries, and provide exceptional support through channels including phone, email, web chat, and social media.
To excel in this role, you have:

• 
  
• Ability to communicate clearly and effectively with customers and stakeholders.
  
• A desire and ability to thrive in a professional, corporate environment.
  
• Excellent work ethic and behaviors.
  
• Good time management and resilience.
  
• A desire to join a growing and successful team.
  
• The ability to work both independently and as part of a team.
  
• Strong computer and keyboard skills.
  
• The ability to multi-task and share team responsibilities to maintain prompt, efficient, and courteous customer service.
  
  Why Kleenheat:
  We are looking for ambitious individuals eager to shine and thrive in their careers. In return, we offer recognition and rewards for your contributions every day.
  We are committed to building an engaged and talented workforce that reflects the communities where we operate. We embrace diversity of thinking, skills, and experiences, fostering innovation and better business results. We especially encourage applications from Aboriginal and Torres Strait Islander people.
  Our recruitment process may include psychometric assessments, police checks, medical examinations, drug and alcohol testing, right to work checks, qualification verifications, due diligence, and reference checks.
  We reserve the right to start the recruitment process before the closing date. Therefore, we recommend applying as soon as possible.
  Agency applications will not be accepted.
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Keywords: Wesfarmers Chemicals, Energy & Fertilisers Limited, Franconia , Customer Service Officer, Hospitality & Tourism , Washington, Virginia