Dental Front Desk Representative
Company: Neighborhood Health
Location: Fairfax
Posted on: April 2, 2026
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Job Description:
PRIMARY FUNCTIONS: Under the supervision of the Dental Front
Desk Lead, serves patients by greeting and helping them with their
appointment needs; maintaining records and accounts. Promoting
Neighborhood Health services by consulting, gathering information,
and evaluating patient needs. Demonstrates a sincere dedication and
loyalty to the philosophy and mission of Neighborhood Health.
DUTIES/ RESPONSIBILITIES: ( Essential Functions: Duties and
responsibilities noted with bullets are considered to be the
essential functions of the job). Greets patients, families, and
visitors in a courteous, friendly, and professional manner.
Effectively utilizes the Electronic Medical Record (EMR) to
register new patients and updates existing patient demographics by
collecting detailed patient information including personal and
financial information. Verifies patient eligibility and or
insurance coverage prior to the visit. Verifies method of payment
for service (Medicaid, Medicare, private insurance, etc.); Collects
co-pays or deductibles prior to the patient being seen by the
provider per established policies and procedures. Informs patient
of their outstanding balance noted in the EMR, collect said
balance, and issue receipts when payment are collected. Exercises
utmost diplomacy and tact to provide excellent customer service for
patients; problem-solving and conflict resolution skills when
handling patient complaints; refers patient complaints to
appropriate designated personnel as needed. Call and remind patient
of his/her appointment; inform patient of any outstanding balance
and remind patient that dental appointments are prepaid. Work
closely with Dentist and Dental Assistants to ensure smooth patient
flow and cut down on waiting time. Maintains patient waiting areas,
office files, and front-desk areas in a manner that is organized
and neat. Attends scheduled staff meeting and other meetings as
needed. Adheres to Neighborhood Health Policies and Procedure.
HIPAA compliance. Dental Specific Duties: Verify patient’s file in
the Dental program is current with EMR and verify that correct
billing type is assigned. Complete New Patient check-in: have
patient complete health history form, new patient registration,
scan into dental record and alert patient’s account as to type of
dental chart is assigned. Manage routing slip for start and end of
day reporting verifying completed treatment with Electronic Dental
record. Verify that dental claims are completed correctly before
HL7 checkout procedures. Keep records of and follow up on dental
referrals for patients who need specialized treatment. Complete
reports monthly reports for Ryan White program. OTHER DUTIES:
Assist with developing, coordinating and recommending changes for
the improvement of workflow in the program or section area. May be
assigned to various project lead roles to advance the development
of the department and support ad hoc needs. Must be able to rotate
between different locations. Able to work on the weekend or evening
hours if needed. Able to work under minimal supervision. Employee
will be asked to perform additional duties and take on other
responsibilities as dictated by events and circumstances. Other
duties as assigned. QUALIFICATION/EDUCATION and/or EXPERIENCE
REQUIREMENTS: High school graduate/GED with a minimum of 2 years’
experience in the medical field answering phones, setting
appointments and handling patients questions and/or complaints.
Ability to relate to patients, through familiarity with medical
terminology and triage procedure. Demonstrated ability to build and
maintain good customer rapport. Excellent interpersonal
communication skills and the ability to work effectively with a
diverse work force and client base. Experience with information
technology, electronic health records, medical records & dental
records, culturally diverse populations and care of underserved
populations. Knowledge of local health care environment. Ability to
speak read and write in English or Spanish preferred.
Keywords: Neighborhood Health, Franconia , Dental Front Desk Representative, Healthcare , Fairfax, Virginia
