Social Work Specialist
Company: Dunhill Professional Search
Location: Arlington
Posted on: June 25, 2025
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Job Description:
Fully onsite - Arlington, VA US Citizenship Required, Prior
Military Desired Attention Veterans and those leaving the military!
We are staffing a new program helping military members and their
families and are looking for people with contact center and family
therapy services experience. Responsible for providing assistance,
services, resources, referrals, and consultation on various
Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and
work/life issues to military service members and their families.
Demonstrates an ability to effectively handle and manage high-risk
calls with professionalism and in accordance with established
protocols. Maintain the highest degree of sensitivity, compassion,
and respect for Service members and their families. Assesses the
needs of the caller to ensure first-call resolution of all
presented needs. Educates participants on specialty program
offerings, promote services, and demonstrate knowledge of military
culture. Conducts comprehensive professional assessments of users'
needs for core NMC/EAP and work/life services, which can include
but are not limited to, non-medical counseling, health and
wellness, and other specialty and add-on services. Identifies
high-risk cases and responds as indicated in accordance with
established protocols. Deescalates callers, navigates resources,
resolves complex concerns, and assesses and takes action in crisis
situations. Ensures all calls are handled according to contractual
service standards and document all cases in the Case Management
System (CMS). Performs call follow-up and reporting as assigned.
Demonstrates outstanding customer service. Demonstrates
understanding of military culture and addresses Service members by
their rank, thanks Service members and their families for their
service, and has excellent empathic listening skills paired with
appropriate clinical interventions. Works with team to complete all
annual compliance requirements such as External Certification
Authority (ECA) renewal as well as annual training such as Cyber
Awareness and PII to ensure access to the CMS system is maintained.
Minimum Qualifications Master's degree in social work and Family
Therapy, Counseling, or other human services field State Licensure
to practice independently (LCSW, LPC, LMFT) preferred 1-2 years of
relevant post-graduate work experience in counseling, social work,
and mental health services. Prior experience working with military
and/or Veterans populations preferred. Military spouse or family
member experience in a military community highly desirable Other
Job Specific Skills Must be a U.S. Citizen Knowledgeable of
mandated procedures for child and elder abuse situations Familiar
with core services areas of child development, parenting, adoption,
education, and service for older adults Exceptional written and
verbal communication skills MS Office skills (Word, Excel,
PowerPoint) and ability to type 50 wpm Excellent organization and
time management skills Comply with all HIPAA regulations Ability to
obtain a Public Trust clearance cjpost
Keywords: Dunhill Professional Search, Franconia , Social Work Specialist, Healthcare , Arlington, Virginia
