Community Health Engagement Specialist - Medicare
Company: Wider Circle
Location: Midlothian
Posted on: May 17, 2024
Job Description:
Wider Circle is looking for a Community Health Engagement
Specialist in Richmond, VA, to play a vital role in our
groundbreaking program, which connects neighbors for better health
outcomes. The successful candidate will radiate confidence and
empathy, establish trust with our members, and skillfully switch
between group and one-on-one interactions. They will tirelessly
utilize any means necessary to connect and engage with members,
including in-person/virtual group events, home visits, and
telephone outreach. Join us in our battle against healthcare
inequality.
*AmeriCorps, Peace Corps, and other national service alumni are
encouraged to apply!*
Responsibilities:
- Program Leadership:
- Lead the Connect For Life program, utilizing Wider Circle's
developed curriculum to build trust and promote health.
- This means leading events, virtual and in person and creating a
community of connected members. Members should, under your
leadership, connect with each other, attend events frequently and
support each other.
- Event Planning and Hosting:
- Strategically plan, and host virtual and in-person events to
foster relationships among members and contribute to positive
wellness outcomes.
- Planning includes venue search, prep, and outreach to members
to confirm their attendance to your events.
- Member Engagement:
- Proactively contact members, ensuring participation in Chapter
events and various group activities, conducting one-on-one home
visits, and facilitating monthly engagement.
- Meet monthly requirements as it relates to member engagement,
member attendance and helping members solve care needs.
- Documentation:
- Record member interactions ( all member outreach, attendance
and attempts to contact members) for effective tracking and
reporting, through wider circles online digital systems, in a
timely manner.
- Leadership Identification:
- Identify natural leaders within the community and invite them
to serve as Wider Circle Ambassadors, enhancing member connections
and event coordination. Ambassadors help support and grow
communities, while encouraging a sense of purpose with our
members.
- Prospective Member Outreach:
- Connect with potential members, developing personalized plans
to enroll them in the Connect For Life program. This could be via
phone, 1:1 in person engagement or at events.
- Liaison and Partnerships:
- Serve as a liaison, connecting members to their health plans
and to each other. Support members in needs as it relates to
helping them with health care services, doctor appointments or
assisting them in closing care gaps.
- Accountability:
- Hold yourself accountable for achieving membership engagement
and growth goals, monitoring success through metrics such as
attendance, feedback, and other relevant data.
- Manage your time and ability to track and report out on hours
worked in a remote Physical Demands:
To successfully execute their role, Community Health Engagement
Associates and Leads must be able to perform the following
essential functions. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential
functions. Engagement personnel will be regularly required to:
- Safely and consistently drive to public places up to 30 miles
away from their home
- Frequently carry up to 30 pounds of supplies
- Frequently stand and comfortably speak publically, including
projecting their voice in indoor and outdoor spaces in front of
groups.
- Routinely sit, stand, and walk to allow the team members to
interact with members for the duration of each event
effectively.
- Ability to see and hear well enough to interact with members by
phone and in person and respond to member questions
- Ability to use a computer to view, enter, and update
information in different systems
- Effectively communicate with members in person or
virtually.
- High-volume outreach (outbound calls) is essential to the
success of this role. Primarily in the first 90 days.
Requirements
- A genuine interest in working with Medicaid/Medicare/DSNP
populations and a commitment to building strong, supportive
communities.
- Strong verbal and written communication skills to effectively
engage with diverse community members.
- Team Player: Ability to collaborate with team members and
contribute to a positive team environment. As well as be seen by
others as a leader and support when the manager is not around.
- Proactive approach to outreach, with the ability to take the
lead on community engagement initiatives.
- Adaptability to a dynamic work environment and a willingness to
learn and grow in the role.
- 1-2 Years equivalent experience; Associates degree
preferred
- Exceptional organizational and prioritization skills, with the
ability to follow through on commitments.
- Proficiency in computer skills and the ability to navigate
web-based and app-based systems.
- Ability to work independently in a remote work environment with
little oversight.
- Reliable transportation and comfort with traveling to members'
homes, willing to commute 20-50 miles.
- Flexible schedule to accommodate work outside regular business
hours when necessary.
- Commitment to a drug-free workplace and readiness for
pre-employment substance abuse
- testing and background checks. To thrive in this role, the
ideal candidate will:
- Have a passion for helping people and serving others. This is a
high-engagement role focused on building relationships and trust to
support and help others.
- Excellent presentation and communication skills, both written
and verbal.
- Outgoing personality and unwavering, positive attitude, with
the ability to engage with others in person and via video
conference or phone.
- Strong networking skills with a knack for motivating and
influencing different types of people.
- Able to lead and support peers as needed and has experience
doing so.
Join Wider Circle in our mission to build healthier and more
connected communities.
Apply today to Learn, Love, and Grow with us!
Benefits
- $19.02 - $20.43 per hour commensurate with experience
- Job level incentives
- Opportunity to grow with the company
- Flexible schedule
- Opportunity to work with neglected populations; make the world
a better place
- Contract position with ability to convert after 90 days
Wider Circle is proud to be an equal opportunity employer that does
not tolerate discrimination or harassment of any kind. Our
commitment to Diversity and inclusion supports our ability to build
diverse teams and develop inclusive work environments. We believe
in empowering people and valuing their differences. We are
committed to equal employment opportunity without consideration of
race, color, religion, ethnicity, citizenship, political activity
or affiliation, marital status, age, national origin, ancestry,
disability, veteran status, sexual orientation, gender identity,
gender expression, sex or gender, or any other basis protected by
law. Associated topics: business development, case management,
liaison, office manager, plan, program development, program
management, project development, project management, resource
development
Keywords: Wider Circle, Franconia , Community Health Engagement Specialist - Medicare, Healthcare , Midlothian, Virginia
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