Assistant Store Manager

Company: Hispanic Alliance for Career Enhancement
Location: Washington
Posted on: May 27, 2025

Job Description:

Our values start with our people, join a team that values you!We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, providing a fun and exciting treasure hunt experience.As part of our team, you will experience:

• Success: Our team pursues excellence while learning and evolving
• Career growth: We develop industry-leading talent because Ross grows when our people grow
• Teamwork: We work together to solve hard problems and find the right solutions
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas, believing our differences make us stronger and striving to be a positive community force.Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, we achieved revenues of $20.4 billion and are a Fortune 500 company committed to an inclusive work environment with ongoing learning and development opportunities.GENERAL PURPOSE:Responsible for managing and supervising all areas assigned by the Store Manager, following policies regarding Customers, Associates, and merchandising. Learn all phases of Store operations. In the absence of the Store Manager, the Assistant Manager leads the entire store to ensure standards and best practices are met.ESSENTIAL FUNCTIONS:General Operating Requirements:
  • Lead all Company Best Practices and maximize productivity by minimizing steps and touches.
  • Assist in analyzing Store reports to evaluate expenses and performance.
  • Communicate variances to standards to the Store Manager.
  • Ensure proper scheduling of Associates to meet objectives.
  • Ensure compliance with all regulations.
  • Schedule and complete all Associate cleaning tasks, including restrooms.
  • Accept special assignments from Leadership.
  • Manage payroll administration, including punch edits, scheduling, and reporting.Organizational Development:
    • Assist in recruiting, hiring, training, and developing non-exempt Associates.
    • Ensure compliance with personnel policies.
    • Assist with Associate Relations issues, reporting incidents as needed.Expense Control:
      • Monitor expenditures to stay within budget.
      • Control payroll hours and adjust to business trends.Maintaining a Safe & Secure Environment:
        • Prioritize safety, practicing safe behaviors.
        • Ensure Associates understand emergency procedures.
        • Maintain adherence to safety policies.
        • Facilitate monthly safety meetings.Customer Service:
          • Treat all Customers, Associates, and leaders with respect.
          • Demonstrate courtesy, friendliness, and professionalism.
          • Implement customer service and merchandise presentation programs.
          • Supervise and coach Associates in providing efficient, friendly service.Personal and Store Brand:
            • Represent and support the Company brand.
            • Maintain a professional appearance and reinforce the Dress Code.
            • Ensure a clean, organized, and easy-to-shop environment.
            • Maintain high housekeeping standards.Merchandise Processing and In-Store Marketing:
              • Ensure recovery, sizing, and markdowns meet standards.
              • Organize merchandise according to guidelines.
              • Manage merchandise processing within expected timeframes.Loss Prevention:
                • Train Associates on Loss Prevention and store goals.
                • Demonstrate integrity and safeguard confidential information.
                • Maintain a high customer service presence for Loss Prevention.
                • Lead inventory processes and monitor stock policies.Core Competencies:
                  • Manage Work Processes
                  • Business Acumen
                  • Plan, Align & Prioritize
                  • Build Talent
                  • Collaborate
                  • Lead by Example
                  • Communicate Effectively
                  • Ensure Accountability & ExecutionQualifications and Skills:
                    • At least 2 years of Store or Assistant Store Manager experience in retail.
                    • Ability to supervise, motivate, and communicate positively.
                    • Handle multiple tasks, prioritize, give directions, and follow through.
                    • Set priorities and exercise judgment.
                    • Maintain high customer service standards.
                    • Fluent in English.
                    • Available to work evenings and weekends.
                    • Perform basic retail math calculations.Physical Requirements/ADA:
                      • Operate store equipment as required.
                      • Stand, walk, and move around the store up to 100% of the time.
                      • Bend, squat, kneel, climb, carry, reach, and stoop regularly.
                      • Occasionally push, pull, and lift over 25 lbs.
                      • Use janitorial and store equipment.Supervisory Responsibilities:
                        • Direct supervision of all non-exempt Associates.Disclaimer:This job description summarizes primary duties and responsibilities. It is not comprehensive and may change at management's discretion.Ross is an equal opportunity employer, committed to a diverse workforce and complying with all laws prohibiting discrimination based on race, color, religion, age, national origin, disability, sex, veteran status, marital status, genetic information, gender identity, sexual orientation, and other categories.
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Keywords: Hispanic Alliance for Career Enhancement, Franconia , Assistant Store Manager, Executive , Washington, Virginia