Director of Suites - M&T Bank Stadium 1293991
Company: Compass Group Poland Sp. z o.o.
Location: Baltimore
Posted on: April 30, 2024
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Job Description:
Levy Sector Different perspectives make us better. We're
committed to creating an equal opportunity and fair treatment
environment, where learning and growing together is just part of
our every day. An environment where you can be your authentic self.
About LevyThe disruptor in defining the sports and entertainment
hospitality experience, Levy is recognized as the market leader and
most critically acclaimed hospitality company in its industry.
Twice named one of the 10 most innovative companies in sports by
Fast Company magazine and one of the top three Best Employers for
Diversity in America by Forbes, Levy's diverse portfolio includes
award-winning restaurants; iconic sports and entertainment venues,
zoos and cultural institutions, theaters, and convention centers;
as well as the Super Bowl, Grammy Awards, US Open Tennis
Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS
All-Star Games. Job Summary As the Director of Suites, you will be
responsible for managing the Suites department to achieve the best
possible guest experience, partner satisfaction and financial
results. The ideal candidate will be an experienced operations
leader who is focused on people and quality standards, preferably
from a high end or fine dining background.Detailed
Responsibilities* Overseeing all aspects of the Suites operation*
Ensuring the recruitment and training of team members in our
standards and procedures* Working with the location leadership team
to continual drive improvements in guest satisfaction and financial
results* Driving engagement within the premium department*
Overseeing all aspects of season planning and event preparation to
ensure maximum event readiness* Building relationships with regular
guests and suite holders* Partnering with the culinary team to
oversee the development of menus for all premium spaces* Setting up
and ensuring the consistent use of the Suites Management System for
the premium department* Ensure the availability of printed
collateral to support promotions and premium offer communication*
Working with the location partner to deploy the vision and
operational plan for sponsored spaces within the premium
department* Overseeing loss prevention activities including
managing cash drops/collection, completing cash variance logs, and
overseeing the nightly Goods Out of Stock (GOS) procedure* Ensuring
all aspects of premium operations are in line with Levy's Core
Signature standards* Overseeing annual suite holder tastings in
partnership with the culinary team* Attending BEO meetings to plan
for upcoming events* Working in partnership with other departments
to ensure accurate completion of the requisition process* Working
with the culinary and purchasing team to review consumption rates
and update par levels as necessary* Ensuring compliance with all
Payment Card Information rules* Conducting progressive coaching
with team members* Completion of monthly financial reporting and
action planning* Ensuring regular maintenance, cleaning and
inspection of all premium areas and equipment* Ensuring all
appropriate alcohol service signage is placed and that Responsible
Service of Alcohol protocols are followed* Completion and
processing of alcohol incident logs to identify recurring issues or
trends* Managing team member breaks* Overseeing recruitment
activities for team members* Holding pre-shift meetings to set the
tone for events* Support location 'Keys to the Future' activities
to develop future leaders* Support team member orientation training
to ensure all hourly team members have the skills and knowledge to
delight our guests* Overseeing service standards during events to
ensure a high standard of guest experience* Ensuring accurate end
of month inventory completion* Managing and resolving guest
complaints* Managing team member incidents/accidents and following
all required reporting procedures* Managing the onboarding of new
management employees in line with our #bestdayever process* Monthly
safety training conducted for team members* Managing team member
scheduling in line with demand forecasts* Other responsibilities
and duties as assigned* Supporting other locations/properties as
neededSkills and Experience* 5+ experience in a food and beverage
operational position* Bachelor's degree in hospitality management
is preferred* High level of computer literacy* Passion for
hospitality, food, and retail* Excellent interpersonal and
stakeholder management skillsCurious about Life at Levy? Check it
out: Positions at this location may require a COVID-19 vaccination.
Where permitted by law, applicants who are offered a position for
this account may be asked about their vaccination status, which
must meet minimum business requirements. All religious, medical, or
other legally recognized exemptions regarding vaccination status
will be considered.Levy is a member of Compass Group USA. Compass
Group/Levy is an equal opportunity employer. At Compass/Levy, we
are committed to treating all Applicants and Associates fairly
based on their abilities, achievements, and experience without
regard to race, national origin, sex, age, disability, veteran
status, sexual orientation, gender identity, or any other
classification protected by law.Qualified candidates must be able
to perform the essential functions of this position satisfactorily
with or without a reasonable accommodation. Disclaimer: this job
post is not necessarily an exhaustive list of all essential
responsibilities, skills, tasks, or requirements associated with
this position. While this is intended to be an accurate reflection
of the position posted, the Company reserves the right to modify or
change the essential functions of the job based on business
necessity.We will consider for employment all qualified applicants,
including those with a criminal history (including relevant driving
history), in a manner consistent with all applicable federal,
state, and local laws, including the City of Los Angeles' Fair
Chance Initiative for Hiring Ordinance, the San Francisco Fair
Chance Ordinance, and the New York Fair Chance Act. We encourage
applicants with a criminal history (and driving history) to
apply.Applications are accepted on an ongoing basis.At Levy, team =
family. And we'll always take care of family, learn more about Levy
benefits offered.
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Keywords: Compass Group Poland Sp. z o.o., Franconia , Director of Suites - M&T Bank Stadium 1293991, Executive , Baltimore, Virginia
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