Senior Associate, Learning and Development (Business Cards & Payments)

Company: Capital One
Location: Richmond
Posted on: April 1, 2026

Job Description:

Senior Associate, Learning and Development (Business Cards & Payments) - Remote Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs. The Field Effectiveness Team is seeking a creative and experienced Senior Learning Associate to join our amazing Learning and Development Team. In this role you get to assist with the success of the field sales teams, and help deliver best in class results. The ideal candidate will have a strong background in instructional design, facilitation, and digital education technology, with a passion for creating engaging and effective training content that enhance learning and performance within our organization. As a Learning and Development Designer, you will be instrumental in developing visually appealing and effective training materials that align with our organizational competencies and have the opportunity to utilize your creative skill sets. Our ideal candidate is: Obsessed with creating an exciting and engaging new hire experience for our Sales Associates A storyteller who compellingly uses their communications strength to inspire others A positive, solutions-oriented problem solver and strategist Detail-oriented and able to translate big picture thinking into local execution Strong project management skills with the ability to meet deadlines in an agile work environment Someone who thrives in a high-energy, fast-paced and constantly changing environment Excellent communication and collaboration skills with the ability to work closely with cross-functional team Is willing to travel 10-15% of the time Key Responsibilities: Design and develop visually engaging training for various learning programs, ensuring content is clear, concise, and aligned with learning objectives Utilize instructional design, adult learning methodologies, and best practices to create interactive and engaging learning experiences Analyze learning needs through gap analysis and partner with subject matter experts to develop solutions that are both effective and innovative Apply knowledge of multimedia design and eLearning authoring tools to produce graphics, animations, videos, and interactive elements Collaborate with L&D team members to integrate digital learning solutions into broader training programs Manage multiple projects with varying complexities and timelines simultaneously, ensuring quality and timely delivery Continuously evaluate the effectiveness of learning content through assessments, surveys, and feedback, and make data-driven improvements Keep abreast of the latest eLearning trends, tools, and technologies by fostering a mindset of growth and innovation Include, empower and inspire the sales team through strong critical thinking skills Responsible for developing and facilitating content, including (but not limited to) measurable learning Basic Qualifications: High School Diploma, GED or equivalent certification At least 2 years of experience in Learning and Development At least 2 years working with eLearning tools At least 1 year of experience facilitating content and use of instructional design models At least 1 year of experience with audio and video editing software Preferred Qualifications: 1 year of experience using Articulate 360 1 year of experience supporting learning for sales teams 1 year of experience using AI coaching tools 2 years of experience in web design for learning 2 years experience using sales enablement tools 3 years experience in videos, podcasts and eLearning We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $80,800 - $92,200 for Sr. Learning Associate Richmond, VA: $80,800 - $92,200 for Sr. Learning Associate Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Franconia , Senior Associate, Learning and Development (Business Cards & Payments), Education / Teaching , Richmond, Virginia