Manager, Ticket Ops
Company: Washington Commanders
Location: Riverdale
Posted on: April 1, 2026
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Job Description:
Manager, Ticket Operations The Washington Commanders are seeking
a manager of ticket operations to join our ticketing department.
This individual will work closely with the ticket sales and service
teams, and report directly to the senior director, ticket
operations. Overview The manager, ticket operations will be
responsible for the ticket operations and management of all
concerts and special events held at Northwest Stadium. The manager
is the ticketing point of contact and liaison with ticket promoting
entities. Additionally, this person is responsible for the
selection, training, support, and evaluation of all part-time
ticketing and box office staff. Duties & Responsibilities · Build
all events in the ticketing system, including seating manifests,
price tables, special offers, presales, etc. · Manage all aspects
of inventory after creating events, including holds / kills for
artists, marketing, production, promoters, venue, etc. ·
Collaborate with promoters and stadium operations on CAD setup and
scalings for potential events · Oversee financial reconciliation in
regard to daily reporting, monthly reporting, and event settlement
· Act as ticketing liaison between promoters and the facility ·
Plan, direct, evaluate, and provide leadership to part-time staff
and box office personnel · Support ticket operations for all
Commanders games and related events Requirements · 5 years of
experience with increasing ticket operations / box office
experience; preferably with a sports team / facility, convention
center, or performing arts facility · Experience with concerts and
special events · Experience managing inventory and pricing ·
Experience managing full-time or part-time staff · Seat Geek Unify
experience required · Ability to provide a high level of customer
service to all customers, both internal and external The qualified
Individual personifies our values: CHARACTER, COMPETE, COLLABORATE,
COURAGE, CREATIVE Washington Commanders are an equal opportunity
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, national
origin, sex, sexual orientation, age, disability, gender identity,
marital or veteran status, or any other protected class.
Keywords: Washington Commanders, Franconia , Manager, Ticket Ops, Customer Service & Call Center , Riverdale, Virginia
