Customer Care Representative
Company: Professional Solutions Delivered, Llc
Location: Triangle
Posted on: April 1, 2026
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Job Description:
Professional Solutions Delivered, LLC (ProSoDel) is a total
solutions provider for government and commercial customers in the
areas of Program Management, Logistics, Organizational Change
Management, Communications, Training, and Information Technology
(IT) Support Services. We are currently seeking a Customer Care
Representative to join our team of professionals in support of the
U.S. Marine Corps Wounded Warrior Regiment. Essential Duties & Job
Functions Answer incoming calls and conduct outreach calls with
Marines and/or family members to assess their support needs. Based
on the assessment, provide information and guidance toward relevant
resources, benefits, and entitlements that will assist their
individual needs. Serve as a liaison between Marines and the entity
providing resource support to ensure positive contact is
established, and pertinent information is relayed to focus efforts
and address Marines’ needs. Ascertain and capture the essence of
Marines’ concerns/issues and properly document the information in a
case management database. Monitor social media sites during
operational times to ensure all support needs of the Recovering
Service Member. Performs related work as assigned. Job Requirements
(Education, Experience, Professional Associations) Required
Education High school diploma. Required Skills and Experience
Strong interpersonal communication skills and excellent oral and
written communication skills. Knowledge of Marine Corps culture;
understand the significance of the cultural bond and Marine ethos
needed when dealing with Marines. Knowledge and understanding of a
wide range of requirements relative to resource allocation and
benefits delivery. One (1) year of experience in call center
operations or similar field. Clearance Must be a United States
Citizen. Must possess a favorable and current adjudication at the
T-3, T-3R, NACLC, or higher level. Active DoD Security Clearance is
highly desired. Additional Information Hours of Operation: eight
(8) hour shifts within location’s operational hours (0800-2000 ET
Mon-Fri). *As a condition of employment, employees must
successfully complete a background investigation and a drug screen
in accordance with all federal, state, and local laws.
Keywords: Professional Solutions Delivered, Llc, Franconia , Customer Care Representative, Customer Service & Call Center , Triangle, Virginia
