Customer Service Representative - State Farm Agent Team Member
Company: Lauren Lee - State Farm Agent
Location: Ashburn
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) Bonus based on
performance Competitive salary Opportunity for advancement Paid
time off Training & development ABOUT OUR AGENCY: I opened my
agency in 2020 after working as a financial advisor, bringing a
strong background in planning, guidance, and long-term relationship
building into agency ownership. Im a parent to two boys and know
this community well, which helps shape the practical, personal
approach we take with our customers. Our team includes four members
who are focused, motivated, and committed to delivering consistent
results. We offer a 401k and PTO to support our team, and our
office culture is driven and goal-oriented. Were looking for
someone who is motivated, dependable, and eager to grow in a
fast-moving environment. If you take pride in working hard and
pushing yourself to improve, this is a place where your effort will
be recognized and rewarded. ROLE DESCRIPTION: As a Customer Service
Representative - State Farm Agent Team Member with Lauren Lee -
State Farm Agent, you will generate the kind of exceptional
customer experiences that reinforce the growth of a successful
insurance agency. Your attention to detail, customer service
skills, and desire to help people make you a fit. You will enhance
your career while resolving customer inquiries, coordinating with
other agency team members, and anticipating the needs of the
community members you support. We look forward to connecting with
you if you are the customer-focused and empathetic team member we
are searching for. We anticipate internal growth opportunities for
especially driven and sales-minded candidates. RESPONSIBILITIES:
Answer customer inquiries and provide policy information. Assist
customers with policy changes and updates. Process insurance claims
and follow up with customers. Maintain accurate records of customer
interactions. QUALIFICATIONS: Communication and interpersonal
skills. Detail-oriented and able to multitask. Previous customer
service experience preferred. Bilingual Spanish preferred.
Keywords: Lauren Lee - State Farm Agent, Franconia , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Ashburn, Virginia
